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Average: 3 (1 vote)

Reviewing Mama's picture
Written on Saturday, May 31, 2014
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Pros: call center for when office is closed, can be cheaper for same coverage as competitors, discount options, free insurance quote, online options, wide variety of insurance options
Cons: call center cannot always help, customer service is hit or miss

I have State Farm Insurance for my rental home. We chose it due to pricing. It was the cheapest option for the same amount of coverage as other competitors. Although I do not use State Farm Insurance for other insurance options, they do offer a wide variety of choices from automotive to health care. They even offer Life Insurance. Plus they offer account online abilities. You can get a free quote or access your account.

Like many of their competitors, State Farm Insurance also offers a variety of discounts. For instance, if you go without an accident or have multiple cars, you can save money. However, if you are only using it for rental insurance, there are not any discounts available.

My biggest downfall for State Farm Insurance is the customer service. You can have the nicest person during one instance of calling. Then the next it is horrible. It's a hit or miss situation on whether or not you're going to have a hard time with customer service.

Another downfall I have come across is if you call after hours of an office location. If the office is closed, your call is sent to a call center. The State Farm Insurance call center is both a perk and a downfall. Due to the fact you can talk to a State Farm agent. However, the call center only has access to parts of your account, not everything. Thus part of the time they can help you and other times they cannot.

Overall, I would recommend State Farm Insurance to those who are looking for cheaper options for the same amount of coverage. However, if you are looking for great customer service, this may not be the option for you.

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Reviewing Mama recommends State Farm

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Category: Insurance
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