My husband and I have used Airbnb twice, so far nothing has disappointed us so far. It is a very good website to look for affordable accommodations. Our first experience was made because we were looking for a Bed and Breakfast accommodation near to a relative's house. We had to attend a birthday party and heavy drinking was expected so we wanted a place that did not need a long drive. Unfortunately, no hotel or typical Bed and Breakfast accommodation was available. We tried searching in Airbnb website and alas, a house nearby was available.
The second time we used Airbnb was during our recent holiday to New York. As expected, Manhattan hotels are quite expensive so we tried using this website for cheaper option. Again we were not disappointed.
To book in this website is very easy and responses are very quick. The after booking inquiries are very well facilitated. The where, how, what, why and how questions are readily facilitated either by the company and by your host. I will surely use this website again in my future trip.